• سياسة الاستبدال والإسترجاع

Return Policy: It is a condition for returning the product that the product is in good condition and that the consumer has not used the product or gained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. The consumer bears the costs of the return process, and in the case of international return, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated with the same product. If the customer refuses to receive the order from the courier, the store is not responsible and disclaims any liability if the order is lost afterward. The consumer is not entitled to return the product in the following cases: if the product was manufactured based on the consumer's request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. If a defect appears in the product due to poor handling by the consumer. We apologize, but there is no warranty if the product box tears due to shipping. Replacement Policy: Note: Orders cannot be canceled or changed after 24 hours from the time of order. Replacement or return is only possible if there is an obvious defect or if the shipment does not match what was ordered, and minor color differences due to photography are not included, provided that the issue is reported within 24 hours of receipt. We apologize, but there is no warranty if the product box tears due to international shipping. If the customer did not receive the order from the shipping company, the store is not responsible and disclaims any liability if the order is lost afterward. The boxes and bags do not have to match the displayed images. Since the product is not available and is made upon the customer's request, we place the order on your behalf and allow you to pay us instead of the merchant to ensure your rights. Our system allows you to enter purchase details. You can request any item in any size, any color, and in the quantity you desire. All goods are high quality. In any case, if the customer requests a product return and is aware of the product type and there is no manufacturing defect, a return fee of 60 SAR outside Riyadh and 40 SAR inside Riyadh will be charged. Note: All items are available upon the customer's request, and to provide them, we follow specific procedures and precise shipping methods. Therefore, it is normal for some products to be delayed by 3 to 4 weeks due to precautionary measures or holidays taken by factories and international shipping companies. 1- Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to replace the product provided by the store within two days following the date of receipt, and they do not have the right to replace the product after two days. 2- To replace the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the shipping cost if they want to replace the product, and in the case of international replacement, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to replace the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or software that have been used. 3- If the product consists of newspapers, magazines, publications, or books, or other works of authorship. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software downloads via the internet. 7- All products are of high quality. Delay Policy: In case of delay beyond the specified period, the customer will be compensated with a voucher or coupon containing codes that can be exchanged for a monetary discount or reduction when purchasing any product or service.